Welcome to iMap Weather Mobile's Frequently Asked Questions (FAQ) page. If you do not see your question here, please fill out a Support Request Form.

iMap Weather Mobile (Android) General FAQ

1. How do I load the iMap Weather application?
2. Why am I getting an "application failed to download" message?
3. How long should it take to load iMap Weather?
4. How much does iMap cost?
5. How much memory does the application take up on my G1? Can I remove it easily?
6. Can I get automatic updates of the weather information?
7. How often does the weather data update? How recent is it?
8. Will iMap Weather "follow me" and know my location?
9. Is this US weather only or global weather? Will it work the same everywhere?
10. Do I need to be in an EDGE/GPRS or 3G/WCDMA zone to use the application?
11. How fast is the data transferred (Kbps)
12. Can I see lightning data within iMap Weather?
13. How do I get watches and warnings information?
14. Where does the weather data come from?
15. How do you compare to other mobile weather services?

iMap Weather Mobile (Android) Troubleshooting

1. What can I do if I'm on a slow network and get tired of waiting for radar images to down load?
2. What can I do if I'm on a slow network and get tired of waiting for the current conditions to update?
3. What can I do if I'm on a slow network and get tired of waiting for a forecast to download?
4. Why does the radar data refresh when I only move the map a very small distance?
5. Why does the map re-center to the location of the "follow-me" icon even after I move the map?
6. How do I remove a location from my Current Conditions list?
7. Can I get a terrain map like Google maps has?
8. Is the time shown on the storm map always in the time zone of my location in my list or where I am located?

iMap Weather Mobile (Android) General FAQ

1. How do I load the iMap Weather application? The best way to do so is to visit the Android Market on your G1 handset. Search for weather and click on iMap Weather to download the application to your handset.

2. Why am I getting an "application failed to download" message? There are a number of reasons why you may receive this message. This could result from the carrier's network failure, congestion on the network, operating system problems in the phone or lack of applications space. You should check your connectivity, try exiting the applications menu, and then reload the application. If problems persist, go to support.wdtinc.com to download a web form to report the problem and we will get back to you as soon as we can.

3. How long should it take to load iMap Weather? iMap Weather is a 150KB packed download and takes just a few seconds to load and a few more seconds to unpack. Download time is affected by whether you are downloading over a Wi-Fi network, a 3G network or an EDGE network (see questions 8 and 9 below).

4. How much does iMap cost? iMap Weather is free to users at this time.

5. How much memory does the application take up on my G1? Can I remove it easily? Once unpacked, the iMap Weather application takes up 552KB of space in your handset. Your applications menu allows you to see how much memory is being used to store each application on your handset. You can easily uninstall any application by following the instructions on your applications menu.

6. Can I get automatic updates of the weather information? Yes. Whenever you select current conditions/weather, you will receive updates every 30 minutes if you are stationary. You can always use the refresh menu option to update the current conditions for an immediate update.

7. How often does the weather data update? How recent is it? The current conditions update once an hour near the top of the hour unless the weather changes significantly warranting an updated observation between hours.

8. Will iMap Weather "follow me" and know my location? Yes. iMap Weather knows where you are based on either your location within cells in the cellular network, through a process of "triangulation" or through the GPS functionality in your phone if you are looking for greater precision. Please know that using GPS will likely use up battery life at a greater rate than through network triangulation.

9. Is this US weather only or global weather? Will it work the same everywhere? iMap Weather is optimized for US locations only. It is possible to request weather while in other countries, but this requires entering latitude and longitude coordinates. International weather access will be a feature of iMap Weather Mobile 2.0.

10. Do I need to be in an EDGE/GPRS or 3G/WCDMA zone to use the application? No. If you are in a WiFi hotspot, iMap Weather will work well too. You do not have to be connected to the cellular network.

11. How fast is the data transferred (Kbps) Technically, WiFi typically transfers at about 100Mbps, EDGE/2.75G at around 384 kbps, and 3G/UMTS/-EVDO at around 3.6Mbps. In reality, connection speed is a product of network throughput and congestion and can differ greatly, with resulting in different network speeds and application downloads at different times.

12. Can I see lightning data within iMap Weather? iMap Weather allows you to display on the map the 25 most recent lightning strikes in your area.

13. How do I get watches and warnings information? To see if a watch or warning is active for a particular location, click and hold the current conditions entry for that location and select the "Watches & Warnings" item from the context menu. A list of active watches and warnings will be displayed and you can see the full text of the event by clicking on it in the list. If there are no watches or warnings you will get an information dialog. After dismissing the dialog, hit the back key to go back to what you were doing previously.

14. Where does the weather data come from? WDT is one of the world's leading providers of weather information. WDT data is derived from the world's leading public and private data sources.

15. How do you compare to other mobile weather services? We believe our iMap Weather application for Android is the best on the market. Unlike other applications, our application provides unique "follow-me" data to supply you with the information you need when you want it, how you want it. Our radar, for example, is the most rich and detailed of all mobile weather applications and our user interface is the most intuitive.

iMap Weather Mobile (Android) Troubleshooting

1. What can I do if I'm on a slow network and get tired of waiting for radar images to down load? If you want to move the map again or want to cancel a radar image download for any reason, just hit the back button once.

2. What can I do if I'm on a slow network and get tired of waiting for the current conditions to update? You can hit the back button to cancel the update. Because the list was being updated, you may get the splash screen (indicating an empty list) after canceling the download. When you're ready to see the current conditions again, hit the Refresh button from the menu.

3. What can I do if I'm on a slow network and get tired of waiting for a forecast to download? You guessed it. You can hit the back button once to cancel and once more to go back to the previous screen.

4. Why does the radar data refresh when I only move the map a very small distance? This refresh occurs so that the application can verify that the radar images you are looking at are the most current available. If new tiles are available, they are downloaded and displayed. If no new tiles are available the images are refreshed from the SD card cache, which ensures a quick refresh.

5. Why does the map re-center to the location of the "follow-me" icon even after I move the map? In "follow-me" mode the map will always re-center the map on your current location. If you want to scroll the map to look at activity elsewhere you will need to first turn-off the "follow-me" feature of the map.

6. How do I remove a location from my Current Conditions list? You can remove any location you entered by using the context menu (touch and hold the entry to bring up the context menu) and selecting remove, but the information about the current conditions for your current location are always displayed at the top of the list and cannot be removed.

7. Can I get a terrain map like Google maps has? The terrain map is not currently part of the Android Google Maps API.

8. Is the time shown on the storm map always in the time zone of my location in my list or where I am located? All times are displayed in the time zone of your current location. In the current conditions display the time of the update in the time zone of a location in the list is displayed in parenthesis after the local time (if different).